Refund policy
Current Delivery Timeframes:
Currently our couriers are delivering 95% of parcels within the anticipated time frame, however occasionally a courier processing delay may mean your order can take up to 5 working days to arrive.
If your order has not arrived on the day expected and you have received your shipping confirmation email, your order is with the courier on its way and can be tracked via the courier tracking website using your unique tracking ID.
We currently fulfil orders 3 days a week, Monday, Wednesday and Fridays, excluding public holidays like Christmas Day and New Years Day. Delivery of shipped orders is available Monday to Saturdays Nationwide.
Shipping Options:
Express Delivery (1-2 working days when ordered before 12pm): £4.49 for orders under £25. FREE for orders over £60.
Orders are dispatched from our warehouse on Mondays, Wednesday and Fridays via Express Delivery DHL or DPD.
Receiving your delivery
Our courier will communicate directly with you via email or SMS to confirm the tracking details and options for diverting the delivery to a designated neighbour, if this is required.
LEAVE SAFE: Our “Letter Box” boxes have been designed to fit through standard sized letterboxes. If you have a non-standard sized or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour as well as other delivery options via the courier website. For example if you have selected Yodel service at checkout, you can Manage Your Parcel online here.
SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the courier directly), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to Boxtails Limited.
Customers can request a parcel is re-sent by Boxtails, however a delivery charge is required.
Boxtails cannot accept any responsibility for any packages that may go missing with LEAVE SAFE; please choose SIGNED FOR, for extra security if the parcel will not fit through your letterbox.
Boxtails cannot accept responsibility for delivery delays or for failed delivery, though we will do everything we can to help with any missing deliveries.
Goods that are returned to Boxtails will be redelivered upon payment of new delivery charge facilitated by the purchaser.
For delivery enquiries, email us at info@boxtails.co.uk.
Returns
We do not accept returns. However, if there is a problem with your order, please contact us info@boxtails.co.uk and one of the Boxtails team will be happy to help.
On the very rare occasion a breakage occurs or goods are faulty, we will happily offer a replacement or a credit on the return of the items in question. Please contact us at info@boxtails.co.uk within seven (7) days of receipt of the product.
We may require the return or photographic documentation of any product or packaging which you are dissatisfied, which we will notify you of via email and will notify you of the approval or rejection of your refund / replacement. Any replacement may be for individual cocktails or the entire cocktail box at our expense or a full or partial credit or refund of the purchase price for the cocktail / cocktail box.
If we choose to provide a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
